This course is ideal for project leads and administrators who do not have full Jira administration access. It is based on the ACP-600 – Jira project administration certification exam.
By the end of this course, attendees will have a solid understanding of both the configurations in their control and the ramifications of requesting changes from an application administrator. Attendees will understand best practices around shared schemes, permissions and project configurations.
Audience:
This course is ideal for anyone new to the Atlassian Cloud version of Jira Service Management (formerly Jira Service Desk), from the perspective of customers, agents and internal collaborators. No previous experience with Jira is required.
Prerequisites:
A basic understanding of Jira use cases and functionality.
No experience as a project administrator necessary.
Module 1: JIRA concepts overviewl
Introduction
Summary of users and groups
Projects
Project types
Schemes
Shared vs. unique
Project details
Project key
Categories
Lab Exercises
Sign up
Module 2: Access control
Permissions
Extended project admin permissions
Groups
Global permissions
Project roles
Issue level security
Lab Exercises
View current permissions
What permissions are needed to…
Move Issues
Work within sprints
Rank Issues
Assign to yourself
Set Issue security
Add users to a project role
Allocate an Issue security scheme
Grant user access
Module 3: Project configuration
Sidebar
Versions
Components
Components vs. custom fields
Lab Exercises
Create a version
Create components
Configure the sidebar
Module 4: Schemes
Issue types
When to separate them
Notifications
Autowatch
Subscriptions
Priorities and resolutions
Lab Exercises
Identify schemes in use on your project
Set up a subscription
Module 5: Project data
Fields
Screens
Issue collectors
Lab Exercises
Modify fields
Determine how many screens are used in your project
Set up an Issue collector
Module 6: Workflows
The visual workflow designer
The status attribute
Transitions
Project administration limitations
Simplified workflows
Lab Exercises
Which of the following transitions can be used…
Based on permissions, conditions, validators
Modify a workflow
Add a status
Module 7: Agile boards
Board configuration overview
Columns
Swimlanes
Quick filters
Layouts
Lab Exercises:
Update columns based on workflow changes
Set up swimlanes
Add quick filters
Module 8: Reporting, dashboards and JQL
JQL
Queries
Operators
Functions
Valid operators
Filters
Sharing and ownership
Exports
Dashboards
Gadgets
Configurationsl
Lab Exercises:
Recreate a dashboard