We provide virtual course about JSM Project Admin (Cloud). Clearvision´s Jira Service Management Project Administration training course provides a deeper understanding of JSM Project Administration.
Course description:
By the end of this course, attendees will have a solid understanding of both the configurations in their control and the ramifications of requesting changes from an application Administrator. Attendees will learn best practices around shared schemes, permissions, and project configurations.
Course outline:
Module 1 - Request types:
• Request types
• Portal groups
• Portal screens
Lab Exercises:
• Create and configure a request type
Module 2 - Approval workflow:
• The approval workflow step
• Approver selection options
Lab Exercises:
• Add an approval step to a workflow
• Configure approval settings
Module 3 - Service level agreements:
• SLAs
• SLA goals
• SLA calendars
• Importing SLAs
Lab Exercises:
• Create a calendar
• Create an SLA
Module 4 - Customer settings:
• Customer permissions
• Satisfaction settings
Lab Exercises:
• View customer permissions
• View satisfaction settings
Module 5 - Portal settings:
• Help centre - announcements
• Help centre - look and feel
• Portal - announcements
• Portal - look and feel
Lab Exercises:
• Modify fields.
• Determine how many screens are used in a project
• Set up an issue collector
Module 6 - Knowledgebase:
• Confluence integration
• Limiting search results via label
Lab Exercises:
• Connecting Confluence spaces
• Adding KB content
Module 7 - Notifications:
• Customer notifications
• Internal communications
• Email submissions
Lab Exercises:
• Editing email templates
• View email handler configuration
Module 8 - Automation:
• Automation overview
• Building an automation rule
Lab Exercises:
• Create and test an automation rule
• Adding advanced rule conditions
Target audience:
This course is ideal for Service Team Leaders and Project Admins without full Jira Administration access. It is intended to help those seeking Atlassian certification and was created with the ACP-420 Jira Service Project Administration certification exam in mind.
Prerequisites:
• A basic understanding of Jira use cases and functionality
• No experience as a project administrator necessary
Language:
• The course is given in english