We provide virtual course about ITIL® 4 Practitioner: Problem Management. This module provides practical guidance on the processes and activities of the Problem Management practice and their roles in the service value chain.
Course description:
The organisations and people involved in the practice, information and technology supporting the practice, and considerations for partners and suppliers.
This course will help you to:
• Increase reliability of IT services
• Reduce losses and costs caused by IT service unavailability or degradation
• Fulfil service quality targets
• Reduce technical debt
• Anticipate utilization of IT support resources
• Measure, assess and develop the Problem Management practice capability in your organisation by using the ITIL Maturity Model.
Content:
• Understand the key concepts of the practice
• Understand the processes of the practice
• Understand the roles and competences of the practice
• Understand how information and technology support and enable the practice
• Understand the role of partners and suppliers in the practice
• Understand how the ITIL capability model can be used to develop the practice
• Understand how the ITIL guiding principles support the practice
Target audience:
Everyone working within the area Problem Management and hold an ITIL Foundation certificate
Prerequisites:
• ITIL 4 Foundation certification
Language:
• Engelsk innhold, norsk instruktør
Course material:
Official course material will be delivered digital and consist of:
• Course material
• ITIL Practice guide for Problem Management
Exam:
You will get an exam voucher that gives you access to an online exam. This can be booked and taken home monitored by a proctor via camera. Get the step-by-Step Guidelines on how to take an Online Proctored Exam on your computer. The trainer will also guide you through the procedures on how to book and prepare for the exam during the course.