We provide virtual course about ITIL® 4 Practitioner: Monitoring and Event Management. This module provides guidance on how to systematically observe services and service components, and record, report and respond to selected changes of state identified as events.
Course description:
The ITIL 4 Practitioner: Monitoring and Event Management practice module is for IT professionals who want to prove and validate their skills in this practice area.
This course will help you to:
• Improve IT service availability
• Proactive or early detection of incidents and problems
• Understand service health
• Boost availability and performance reportingReduce cost of outages and a reduction in ‘firefighting’-style approaches to incidents
• Raise visibility of and manage dependencies that impact service value stream performance
• Measure, assess and develop the Monitoring and Event Management practice capability in your organisation by using the ITIL Maturity Model.
Content:
• Understand the key concepts of the practice
• Understand the processes of the practice
• Understand the roles and competences of the practice
• Understand how information and technology support and enable the practice
• Understand the role of partners and suppliers in the practice
• Understand how the ITIL capability model can be used to develop the practice
• Understand how the ITIL guiding principles support the practice
Target audience:
Everyone having an ITIL certification
Prerequisites:
• ITIL 4 Foundation certification
Language:
• Engelsk innhold, norsk instruktør
Course material:
Official course material will be delivered digital and consist of:
• Course material
• ITIL Practice guide for Monitoring and Event Management
Exam:
You will get an exam voucher that gives you access to an online exam. This can be booked and taken home monitored by a proctor via camera. Get the step-by-Step Guidelines on how to take an Online Proctored Exam on your computer. The trainer will also guide you through the procedures on how to book and prepare for the exam during the course.