CompTIA A+ is the industry standard for establishing a career in IT and the preferred qualifying credential for technical support and IT operational roles.
A+ supports the ability to connect users to the data they need to do their jobs regardless of the devices being used.
Course overview:
It is about much more than PC repair. Candidates are better prepared to troubleshoot, and problem solve, and technicians better understand a wide variety of issues ranging from networking and operating systems to mobile devices and security.
Course objectives:
• Prepare for the latest A+ certification exams.
• Support basic IT infrastructure, including endpoint management, advanced device connectivity troubleshooting, and basic networking.
• Configure and support PC, mobile and IoT device hardware, including components, connectors and peripherals.
• Implement basic data backup and recovery methods and apply data storage and management best practices.
• Demonstrate baseline security skills for IT support professionals, including detecting and removing malware, addressing privacy concerns, physical security and device hardening.
• Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software.
• Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and the use of scripting in IT support.
Course content:
Lesson 1: Installing Motherboards and Connectors
Lesson 2: Installing System Devices
Lesson 3: Troubleshooting PC Hardware
Lesson 4: Comparing Local Networking Hardware
Lesson 5: Configuring Network Addressing and Internet Connections
Lesson 6: Supporting Network Services
Lesson 7: Summarizing Virtualization and Cloud Concepts
Lesson 8: Supporting Mobile Devices
Lesson 9: Supporting Print Devices
Lesson 10: Configuring Windows
Lesson 11: Managing Windows
Lesson 12: Identifying OS Types and Features
Lesson 13: Supporting Windows
Lesson 14: Managing Windows Networking
Lesson 15: Managing Linux and macOS
Lesson 16: Configuring SOHO Network Security
Lesson 17: Managing Security Settings
Lesson 18: Supporting Mobile Software
Lesson 19: Using Support and Scripting Tools
Lesson 20: Implementing Operational Procedures
Target audience:
Job Roles:
• IT Support Specialist
• Helpdesk Technician
• Field Technician
• Tier I Support Specialist
• Desktop Support Specialist
• Associate Network Engineer
• Systems Support Technician
• Junior Systems Administrator
Individuals seeking CompTIA A+ certification (220-1101 and 220-1102)
Prerequisites:
• End-user skills with Windows-based PCs
• Basic knowledge of computing concepts